Privacy Notice

1. About us

The Fresh Collective is a fresh produce supplier based in Accrington, Lancashire.

The Fresh Collective
Unit 3 Richmond Street
Accrington
Lancashire
BB5 0RJ

Email: info@thefreshcollective.co.uk

Telephone: 07943 868745

We respect your privacy and are committed to protecting your personal information.

This Privacy Notice explains how we collect, use and protect personal information when you contact us, become a customer, use our website or provide information to us.

2. Information we may collect

Depending on how you interact with us, we may collect:

• Your name

• Business or company name

• Business address

• Delivery address

• Telephone number

• Email address

• Company registration or VAT details

• Information provided on our New Customer Account Form

• Order information

• Delivery information

• Invoice and payment information

• Information contained in communications between you and The Fresh Collective

• Information provided when you contact us through our website

We only collect information that is reasonably necessary for operating our business and providing our services.

3. How we use your information

We may use your information to:

• Set up and manage customer accounts

• Process and fulfil orders

• Arrange deliveries and collections

• Send invoices and statements

• Contact you regarding your orders or account

• Respond to enquiries

• Provide quotations and samples

• Manage payments and customer accounts

• Maintain business and financial records

• Meet our legal and regulatory obligations

• Provide and improve our services

• Send relevant business communications where permitted by law

4. Why we are allowed to use your information

We only use personal information where we have a lawful basis to do so under applicable UK data protection law.

This may include using information because:

• It is necessary to provide our products or services to you

• It is necessary to fulfil a contract or take steps before entering into a contract

• We are required to do so by law

• We have a legitimate business interest in operating and managing our business

• You have provided consent where consent is required

5. Where we get information from

We normally collect personal information directly from you, for example when you:

• Contact us

• Complete our New Customer Account Form

• Place an order

• Request a quotation

• Communicate with us by email or telephone

• Provide information during the customer account application process

In some circumstances, information may be provided to us by your business or another authorised person acting on your behalf.

6. Who we may share information with

Where necessary to operate our business, we may share relevant information with trusted third parties, including:

• Delivery and courier providers

• Payment providers

• Accounting and bookkeeping providers

• Business software and IT providers

• Email and communication providers

• Professional advisers

• Government or regulatory authorities where legally required

We do not sell your personal information to third parties.

We only share information where it is reasonably necessary for providing our services, operating our business or meeting our legal obligations.

7. How we protect your information

We take reasonable steps to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Unauthorised disclosure

Access to personal information is restricted to people who have a legitimate business need to access it.

8. How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

Some business, accounting and financial information may need to be kept for longer periods where required by law or for legitimate business purposes.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Withdraw consent where we rely on consent to process your information

To exercise your rights, please contact us using the details below.

10. Marketing

We may contact existing customers about our products and services where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting:

info@thefreshcollective.co.uk

We will respect your request.

11. Website and cookies

Our website is provided using Google Sites.

Our website may use cookies or similar technologies that are necessary for the operation, security and functionality of the website.

Google Analytics is currently not enabled on our website.

If we introduce additional analytics, advertising or other non-essential tracking technologies in the future, we will update this Privacy Notice and provide any required information or consent options.

The ICO states that website visitors should be told about cookies and that consent is generally required for non-essential cookies.

12. Links to other websites

Our website may contain links to other websites or services.

We are not responsible for the privacy practices or content of external websites.

We recommend checking the privacy notice of any external website you visit.

13. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be available on our website.

14. Contact us

If you have any questions about this Privacy Notice, how we use your information, or wish to exercise your data protection rights, please contact us:

The Fresh Collective
Unit 3 Richmond Street
Accrington
Lancashire
BB5 0RJ

Email: info@thefreshcollective.co.uk

Telephone: 07943 868745

15. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO).

The Fresh Collective
Quality Fresh Produce